This is the first in a series on how to find a reputable auto repair facility:
•Read your owner’s manual to become familiar with your vehicle and follow the manufacturer’s suggested service schedule.

•Start shopping for a repair facility be…fore you need one; you can make better decisions when you are not rushed or in a panic.
•Ask friends and associates for recommendations; even in this high-tech era, old-fashioned word of mouth reputation is valuable.
•Check with your local consumer organization(s) regarding the reputation of the business. Inquire about complaints and the rate of resolution of complaints.
•If possible, arrange for alternate transportation in advance so you will not feel forced to choose a shop solely on location.